We recommend you perform a USB reset.
First, please disconnect all USB devices (except mouse and keyboard) and then perform the following steps:
Using the mouse;
1. Click "Start" button, type “devmgmt.msc” (without quotes) in the “Search” bar and press "Enter". Click “Continue” if necessary.
2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows will reinstall all USB controllers automatically.
Now plug it back in and Windows will recognize it.
you should be able to view the scanner like you would view a USB stick.